Spa Policies

Return Policy

Our return policy is for spa credit only. We have chosen to use and carry products of the highest quality to minimize any problems, but we do stand behind what we sell. We provide a guarantee of satisfaction with our retail products for up to 30 days from the date of purchase. Please let us know as soon as possible if a product does not meet your expectations, and your therapist will suggest an alternative. We are completely committed to your satisfaction.

Gift Certificates

Available in any denomination and may be used for services or products. For a small fee, we will be happy to deliver gift certificates by mail or overnight service.

Cancellation Policy

Knowing that your time is valuable, our cancellation policy is designed to give you flexibility. Your reservation is secured with a credit card. If the spa is notified 24-hours prior to scheduled service, there is no charge for changes or cancellations. If you cancel with less than 24-hours' notice, you will be charged the full price of service, regardless of the reason you are cancelling. For no shows, your credit card will be charged the full amount. We appreciate your understanding.

Additional Information

As a courtesy to other guests, we ask that all cell phones be silenced. Prices and service offerings subject to change without notice.

What to Expect

Guests who schedule multiple treatments will be given a private locker, where they will find plush robes and spa slippers. Water (sparkling and filtered), herbal teas, nuts and fruit are available. Generally, undress completely for body treatments and services. Your therapist will keep you draped during all services, exposing only the area that is being worked on. Share feedback with your therapist concerning your level of comfort and any special needs. It is important to us that you are completely relaxed, comfortable and satisfied. Our Spa shower room is complete with everything you need to get on with your day. A catered lunch is optional for all services. It is best to call ahead to arrange lunch.

Appointments

Please arrive 15 minutes prior to your scheduled service to fully prepare for your Spa experience. All services conclude on time as a courtesy to the following appointments. An effort to schedule add-ons while making your original appointment is appreciated.